Frequently asked questions
What is the return & exchange policy?
Due to the high-value nature of our gold jewelry and for the protection of all our customers, we operate a Strict No-Refund & No-Exchange Policy, with limited exceptions as outlined below.
What are Hygiene & Health Protection?
In accordance with health and hygiene regulations, earrings and body-piercing jewelry are non-returnable and non-exchangeable. This is for the safety of our customers and to ensure every piece of gold jewelry you receive is 100% unworn and sanitary.
Is every sale a final sale?
All other gold jewelry items (necklaces, bracelets, rings) are considered Final Sale. We do not offer refunds or exchanges for change-of-mind, incorrect sizing, or buyer's remorse. We encourage all customers to double-check their sizes and specifications before completing a purchase.
Where are your products manufactured & are they custom & bespoke Items ?
Any items that have been personalized, engraved, or custom-made to your specific size are strictly exempt from returns or cancellations once the order has been processed.
What are your product range?
We sell all sort of Karat of gold , bars, clothings.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order.
You will always know the shipping price before you purchase.
We offer complimentary tracked shipping on all orders over £1000
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