Customer Services

Customer Service

At T.ELLE, we are committed to providing a premium shopping experience, quality jewellery and excellent customer service.

Delivery

UK delivery options and charges are displayed at checkout. Eligible UK gold jewellery orders qualify for free tracked delivery, as stated on our website. International delivery charges and times vary by destination.

Returns, Cancellations & Refunds

Eligible online purchases may be cancelled within 14 days of delivery, in accordance with UK consumer law and our Returns Policy. Items must be returned in accordance with our return instructions.

Earrings may be excluded from change-of-mind returns where the applicable hygiene exception applies. Customised or personalised jewellery may also be excluded where legally permitted.

Faulty, damaged or incorrectly described items are handled in accordance with your statutory consumer rights.

Please see our Returns & Refunds Policy for full details.

Gold Authenticity & Hallmarking

We are committed to transparency and authenticity. Gold purity, product weight and hallmark details are provided in the relevant product descriptions. An authenticity certificate is included where stated.

Contact Us

For enquiries about products, orders, delivery or returns, please contact us through our website's contact page. We will be happy to assist.

T.ELLE — Rooted in Royalty.

Frequently asked questions

Due to the high-value nature of our gold jewelry and for the protection of all our customers, we operate a Strict No-Refund & No-Exchange Policy, with limited exceptions as outlined below.

In accordance with health and hygiene regulations, earrings and body-piercing jewelry are non-returnable and non-exchangeable. This is for the safety of our customers and to ensure every piece of gold jewelry you receive is 100% unworn and sanitary.

All other gold jewelry items (necklaces, bracelets, rings) are considered Final Sale. We do not offer refunds or exchanges for change-of-mind, incorrect sizing, or buyer's remorse. We encourage all customers to double-check their sizes and specifications before completing a purchase.

Any items that have been personalized, engraved, or custom-made to your specific size are strictly exempt from returns or cancellations once the order has been processed.

We sell all sort of Karat of gold , bars, clothings.

Shipping is calculated based on your location and the items in your order.

You will always know the shipping price before you purchase.

We offer complimentary tracked shipping on all orders over £1000