All Your Questions Answered
We make things that work better and last longer. If you have any questions which we have not answered, contact us using the form below.
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Shipping & Returns Policy:
To give your customers extra peace of mind and boost your conversion rate, here is a professional policy layout ready for your Shopify store.
Shipping & Delivery:
Fast & Secure Dispatch: We aim to process and dispatch all orders within 24–48 hours (Monday–Friday).
Fully Insured Shipping:
All jewelry is sent via Royal Mail Special Delivery (or equivalent tracked service) to ensure your 18ct gold piece arrives safely and is fully insured during transit.
Discreet Packaging:
For security and surprise, our outer packaging is neutral and does not mention "Jewelry" or "Gold."
Free UK Delivery:
We offer complimentary tracked shipping on all orders over £1500
Returns & Exchanges:
All sales are final. Due to hygiene reasons and the nature of high-carat gold jewelry, we do not offer refunds, returns, or exchanges.
Please ensure you have reviewed all product specifications—including weight, length, an design—prior to completing your purchase.
Our Guarantee
Quality: Tested and Hallmarked by UK Assay for authenticity 🇬🇧
Authenticity Guaranteed: Every piece is 100% genuine 18ct gold as described.