Refund policy
Effective Date: August 2026
At Telle Luxury, we take pride in supplying genuine, UK hallmarked gold jewellery of the highest quality. Every item is carefully inspected before dispatch to ensure it reaches you in excellent condition.
Returns & Exchanges
Due to the nature, value and hygiene considerations of our products, we do not offer returns or exchanges for change of mind.
This includes:
- Earrings
- Necklaces
- Chains
- Pendants
- Bracelets
- Anklets
- Rings
- All customised item
- All pre- ordered items
Please ensure you carefully review product descriptions, measurements and photographs before placing your order.
Faulty, Damaged or Incorrect Items
Your statutory consumer rights are not affected.
If your item arrives faulty, damaged, or you receive the wrong item, please contact us within 24 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the item.
- Photographs of the packaging and shipping label.
Once your claim has been reviewed, we will arrange an appropriate resolution, which may include a replacement, repair or refund where required by law.
Lost Parcels
All orders are shipped using tracked delivery.
If your parcel is lost in transit, we will investigate the shipment with the courier before determining the appropriate resolution.
Order Cancellations
Orders may be cancelled only before they have been been dispatched.
Once an order has been shipped, it cannot be cancelled.
International Orders
Shipping charges, customs duties, import taxes and other fees imposed by the destination country are non-refundable.
Customers are responsible for any customs duties or import charges that may apply.
Contact Us
If you have any questions regarding your order, please contact us using the contact details available at www.telleluxury.com.