Refund policy

Returns, Cancellations & Refunds

Last updated: 26 October 2026

At T.ELLE, we want you to shop with confidence. Please read our returns policy before placing your order.

1. Returns and cancellations

For eligible online purchases, you have 14 days from the day after receiving your goods to notify us that you wish to cancel your order, unless a legal exception applies. You then have a further 14 days to return the goods.

Items should be returned unworn, unused and in their original condition, with tags and packaging where applicable. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item.

2. How to request a return or cancellation

Please email telleluxury@gmail.com before returning an item. Include your order number and confirm whether you wish to cancel your order or return an item.

Please wait for our return instructions before sending your item back.

3. Return postage

For change-of-mind returns, you are responsible for return postage where this was explained before purchase and the law permits it.

If an item is faulty, damaged, incorrect or not as described, please contact us. Your statutory consumer rights apply.

4. Earrings and hygiene-sensitive items

Earrings supplied with a sealed hygiene-protective seal may be excluded from change-of-mind returns if the seal has been broken and the legal hygiene exception applies.

Any exclusion will be clearly communicated before purchase. This does not affect your rights if an item is faulty or not as described.

5. Custom and personalised jewellery

Genuinely personalised or custom-made jewellery may be excluded from change-of-mind cancellations where the law permits. This does not affect your statutory rights regarding faulty or misdescribed goods.

6. Refunds

Where a cancellation is valid, we will refund the applicable purchase price and standard delivery charge, where required by law. Any additional premium delivery charge may be excluded from the refund.

Refunds will be made using your original payment method unless otherwise agreed. We may withhold a refund until we receive the returned goods or evidence that they have been sent, where permitted by law.

We will process eligible refunds within the applicable legal timeframe.

7. Exchanges

Please contact us to discuss exchange options. Exchanges are subject to availability and applicable consumer rights.

8. International orders

International orders may be subject to additional consumer protection rules depending on the destination. We will comply with applicable legal requirements.